Metrikai builds LLM-powered systems that ingest every documentation asset for every product you ship — service manuals, parts catalogs, how-to videos, bulletins, order links — and compare them against your standard. We surface gaps, inconsistencies, and compliance risk, and score documentation health per model across your full catalog.
We start from the clean, scored, multi-language corpus the pipeline produces — and stand purpose-built agents on top of it. Each one is scoped to a real person with a real problem: in your org, on the floor, or at the customer's desk.
Ingests every asset for every model, compares it against the standard we co-define with your team, and produces a ranked list of gaps, inconsistencies, and stale assets — with the cited source of each flag.
Keeps a live map of your documentation against the standards you're certified against. Flags what drifted, drafts the delta, and routes it to the right reviewer — in the right language.
Sits next to the technician on the dealer floor. Answers "which torque, which revision, for which variant" — always from the approved documentation, with a citation a senior tech can verify.
Your customer asks a technical question about a product they own. The agent answers from your approved spec sheets and manuals, in their language, with a citation. No hallucinations. No brand risk.
Walks a new dealer technician through their first week on a specific model line, using your real SOPs and the same answer surface the senior team trusts. Replaces "shadow someone and hope."
When engineering flags a field issue, the agent drafts the service bulletin against your template, pulls the affected VIN/SKU range, and translates it for every market you ship to.
Illustrative ranges from published industry research and the patterns we see in our own engagements. Your numbers will be specific to your catalog and your aftersales footprint — we'll calibrate them together.
When the manual, parts catalog, and bulletin all agree, the audit trail holds up.
Every inbound is answered by the Technician Agent with a citation before it reaches HQ.
Complete, current documentation cuts the repeat-visit rate and the safety-complaint tail.
AI drafts translations and regional variants in parallel with the homologation process.
Mid-to-large OEMs with large catalogs of physical product — where a documentation gap costs real money downstream. We built this because we lived inside these organizations. The big consultancies never noticed this problem existed.
The entry point is a short, fixed-fee engagement with your aftersales leadership. No procurement cycle, no pilot theatre. We leave you with a report your board will take seriously.
Tell us one model line where documentation is a quiet problem. We'll tell you — on the call, not in a follow-up — whether a Documentation Health Audit is the right next step. If it isn't, we'll say so.